Installation Services& Support
Expert, solutions-specific installation gets your payments and point of sale up and running fast and seamlessly — backed by real people and proactive support that keep you running long after launch day.
Service & support that’s second to none
Customer support is available 24 hours a day, 7 days a week — and it’s included for every ZeroG merchant. When you partner with us, you get a dedicated specialist who knows your setup, backed by a help desk that answers around the clock and a nationwide network of qualified technicians.
It’s the difference between a vendor and a partner: two decades of POS and payments expertise, put to work keeping your systems fast, secure, and running — from the first install to year ten.
Everything After “Yes”
Choosing the right system is step one. Keeping it running beautifully is the rest — and that’s where we live.
24/7 Support
Real people any hour, plus proactive monitoring and updates that catch issues early.
Explore →Installation & Training
On-site or remote setup and hands-on training so your team launches with confidence.
Explore →POS IT & Networking
Secure, reliable infrastructure — the foundation your POS depends on.
Explore →Custom Development
Tailored apps, scripts, and integrations when off-the-shelf isn’t enough.
Explore →
24/7/365 Help Desk Support
Dedicated help-desk staff and a nationwide network of qualified installers and technicians — ready whenever you need them.
Cloud-based solutions. Manage and get help from anywhere, on any device.
Proactive, dedicated support. A specialist who knows your setup and stays ahead of issues.
Technology integration teams. The right people to keep your connected tools talking.
Industry experts. Two decades of hospitality and retail know-how on call.
Bespoke Installation Services
Transaction, navigation, application, and process support — tailored to exactly how your business runs.
Expert system navigation. We set up and walk you through your payment-processing workflow.
Terminal setup & service. Device configuration, support, and ongoing care.
Device-option analysis. Guidance on the terminal and hardware types that fit you.
Clear reporting access. Resources to view charges, declines, and what’s happening with every transaction.
Expert Consultation & Analysis
Partner with ZeroG and you tap industry experts with two decades of POS and payments experience — a deep, hands-on knowledge base that’s genuinely hard to find.
EMV migration. Move to current standards smoothly and correctly.
Fraud awareness. Know the risks and the protections that matter.
Online merchant portal. Visibility into your account and activity in one place.
PCI-DSS validation. Guidance to help you meet your compliance obligations.
We Live And Breathe Hospitality
ZeroG facilitates 24/7 technical and software support through industry experts with two decades of POS and payments hospitality and retail experience that’s second to none. When you need us, we’re there — that’s the whole promise.
Payments & POS Solutions Experts
Mobile Technologies
Tap-to-pay, handhelds, and contactless built right into your POS.
POS Solutions
Best-in-class point of sale, matched and tailored to your business.
Online Ordering
Branded ordering and delivery, synced to your live menu.
EMV & PCI-DSS
Secure, compliant payment acceptance from end to end.
Questions, Answered
Is support really included?
Yes — help-desk access and ongoing support are included for every ZeroG merchant. There’s no separate charge to reach our team. Specialized or after-hours on-site work may carry a fee, and we always make any cost clear up front.
Is support available around the clock?
Yes. Our help desk is staffed 24 hours a day, 7 days a week, 365 days a year, because problems don’t keep business hours and neither do we.
Do you install on-site or remotely?
Both. Many setups go smoothly with a guided remote installation, and for larger rollouts our specialists can be there in person. We recommend whichever gets you live cleanly.
Who actually does the work?
ZeroG is your single point of contact, backed by dedicated help-desk staff and a vetted nationwide network of qualified installers, technicians, and specialists. You get the right expert on every job without having to manage a roster of vendors.
I’m on a different platform — can you still help?
Almost certainly. ZeroG is platform-agnostic, so our experts work across a wide range of POS and payments stacks rather than a single product. Tell us what you run and we’ll take it from there.
Let’s Get You
Up And Running
Expert installation, training, and support — included, around the clock, and built on two decades of expertise.