Support That Keeps You Running
From the first install to year ten, a real ZeroG team keeps your systems running — 24/7 help when something breaks, and proactive monitoring and updates so most issues are handled before you ever notice.
Real people, day or night
Downtime costs you money, so support isn’t an afterthought at ZeroG — it’s the whole point. When you partner with us, you get a dedicated specialist who knows your setup, backed by a help desk that answers around the clock, every day of the year.
Behind that is two decades of POS and payments expertise and a nationwide network of qualified technicians. Whether it’s a quick how-to, a payment question at the close of a busy night, or a device that won’t cooperate, the right person is there — and support is included as part of your ZeroG partnership.
Support, Three Ways
24/7 Help Desk
Real people, any hour of any day. Phone, message, or remote session — whatever gets you back up fastest.
Proactive Monitoring
We keep an eye on your systems and catch many issues early, often before they ever reach your floor.
Seamless Updates
Software stays current and secure on its own, with updates handled quietly in the background.
Monitoring & Updates, Done For You
The best support call is the one you never have to make. We watch the things that matter and keep your stack current, so problems get solved before they slow you down.
Proactive monitoring. We watch connectivity, devices, and key systems and flag issues early.
Automatic updates. New features and fixes roll out without you lifting a finger.
Security patches. Important updates are applied promptly to keep your system protected.
A dedicated specialist. Someone who knows your business and picks up where they left off.
One number to call. When you do need a human, you reach a team that already knows your setup.
Questions, Answered
Is support included, or does it cost extra?
Help-desk access and ongoing support are part of your ZeroG partnership — there is no separate charge to reach our team when you need help. Some specialized or after-hours on-site work may carry a fee, and we always make any cost clear up front.
How do I reach you when something breaks?
By phone, message, or a remote session — whatever resolves it fastest. You reach a team that already knows your configuration, so you are not starting from scratch every time.
Do you really monitor systems remotely?
Yes. We keep an eye on connectivity and key systems and can catch many issues early. A lot of problems are handled in the background before they ever interrupt your day.
Will updates interrupt my business?
We schedule updates to stay out of your way and apply them with as little disruption as possible. The goal is for you to get newer, more secure software without noticing the handoff.
What happens if a device fails?
We troubleshoot fast and, when hardware needs to be replaced, move quickly on a repair or swap so a failed device never stops a sale. See our hardware options for how replacements work.
Related
Never Get Left
On Hold
Partner with a team that actually answers — and keeps your systems running long after launch day.